Terms and Conditions

These general terms and conditions ("Terms and Conditions") of Matěj Kapek, with its registered office at K Myšlínu 827, 251 64 Mnichovice, ID No. 08323101, e-mail mvtxjkvpxk@gmail.com, telephone number 776787311("We" or "Seller") govern in accordance with the provisions of Section 1751 par. 1 of Act No. 89/2012 Coll., the Civil Code, as amended (the "Civil Code"), the mutual rights and obligations of You, as the buyer, and Us, as the seller, arising in connection with or on the basis of a purchase contract (the "Contract") concluded through the E-shop on the www.holominiatures.com website.

All information on the processing of your personal data is contained in the Principles of Personal Data Processing, which can be found here www.holominiatures.com/terms-and-conditions.

The provisions of these Terms and Conditions are an integral part of the Agreement. The Contract and the Terms and Conditions are drawn up in the Czech language. We may unilaterally change or amend the wording of the Terms and Conditions. This provision is without prejudice to the rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.

As you know, we communicate primarily remotely. Therefore, our Contract also applies to the use of means of distance communication, which allow us to come to an agreement without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, through the website interface ("E-shop web interface").

If any part of the Terms and Conditions contradicts what we have jointly agreed to as part of the process of your purchase on Our E-shop, that particular agreement will take precedence over the Terms.

  1. SOME DEFINITIONS
  2. Price means the amount of money you will pay for the Goods;
  3. The shipping price is the amount of money you will pay for the delivery of the Goods, including the price of packaging;
  4. The total price is the sum of the Price and the Shipping Price;
  5. VAT is a value added tax according to the applicable legal regulations;
  6. An invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;
  7. An Order is Your irrevocable proposal to enter into a Contract for the Purchase of Goods with Us;
  8. A user account is an account set up on the basis of the data provided by you, which allows the storage of entered data and the storage of the history of ordered Goods and concluded Contracts;
  9. You are the person shopping on Our E-shop, referred to by legal regulations as the buyer;
  10. Goods are everything you can buy on the E-shop.

 

  1. GENERAL PROVISIONS AND INSTRUCTIONS
  2. The purchase of the Goods is only possible through the web interface of the E-shop.
  3. When purchasing Goods, It is Your responsibility to provide Us with all information correctly and truthfully. Therefore, we will consider the information You have provided to Us when ordering the Goods to be correct and true.

 

III. CONCLUSION OF THE CONTRACT

  1. A contract with Us may only be concluded in English.
  2. The contract is concluded remotely through the E-shop, while the costs of using the means of distance communication are borne by you. However, these costs do not differ in any way from the basic rate You pay for the use of these funds (i.e. in particular for access to the Internet), so You do not expect any additional costs charged by Us beyond the Full Price. By submitting your Order, you agree that we use the means of remote communication.
  3. In order for us to conclude the Contract, it is necessary for you to create a draft Order on the E-shop. The following information must be included in this proposal:
  4. a) Information about the purchased Goods (in the E-shop, you mark the Goods you are interested in purchasing by clicking on the "Add to Cart" button);
  5. b) Information about the Price, the Shipping Price, the method of payment of the Total Price and the requested method of delivery of the Goods; this information will be entered as part of the creation of the Draft Order within the user interface of the E-shop, while the information about the Price, the Shipping Price and the Total Price will be provided automatically based on the Goods you have purchased and the method of delivery;
  6. c) Your identification and contact data used to deliver the Goods, in particular your name, surname, delivery address, telephone number and e-mail address;
  7. d) In the case of a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, also information on how long we will deliver the Goods to you.
  8. In the course of creating the draft Order, the Data may be changed and checked until the time of its creation. After performing the check, click on the "Order binding to pay" button to create the Order. However, before pressing the button, you must confirm your familiarization and agreement with these Terms and Conditions, otherwise it will not be possible to create an Order. A checkbox is used to confirm and agree. After pressing the "Order binding for payment" button, all completed information will be sent directly to Us.
  9. We will confirm Your Order to You as soon as reasonably practicable after it has been delivered to Us by sending a message to Your e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms and Conditions. By confirming the Order by Us, the Contract between Us and You is concluded. The Terms and Conditions in the version effective on the date of the Order form an integral part of the Contract.
  10. There may also be cases where we are unable to confirm your Order. This is especially the case when the Goods are not available or when you order a larger number of Goods than we allow. However, we will always provide you with information about the maximum number of Goods in advance within the E-shop and should therefore not be surprising for you. In the event that there is any reason for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Agreement in a modified form compared to the Order. In such a case, the contract is concluded at the moment when You confirm Our offer.
  11. In the event that an obviously erroneous Price is stated in the E-shop or in the draft Order, we are not obliged to deliver the Goods to you at this Price, even if you have received a confirmation of the Order and therefore the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Agreement in an amended form compared to the Order. In such a case, the new Contract is concluded at the moment when You confirm Our offer. In the event that you do not confirm Our offer within 3 days of its sending, we are entitled to withdraw from the concluded Contract. An obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price of other sellers or a figure is missing or excessive.
  12. In the event that the Contract is concluded, you are obliged to pay the Full Price.
  13. If you have a User Account, you can place an Order through it. Even in this case, however, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that it is not necessary to repeatedly fill in your identification data.
  14. In some cases, we allow you to use a discount on the purchase of Goods. To provide a discount, you need to fill in the information about this discount in a predetermined field as part of the Draft Order. If you do so, the Goods will be provided to you at a discount.
  15. USER ACCOUNT
  16. Based on your registration within the E-shop, you can access your User Account.
  17. When registering a User Account, you are obliged to provide correct and truthful information and to update it in the event of a change.
  18. Access to the User Account is secured by a username and password. It is your duty to maintain confidentiality and not to provide this data to anyone. We do not take any responsibility in the event that they are misused.
  19. The user account is personal and you are not entitled to allow third parties to use it.
  20. We may terminate your User Account, in particular if you have not used it for more than 5 years, or if you breach your obligations under the Agreement.
  21. The user account may not be available all the time, especially with regard to the necessary maintenance of hardware and software equipment.
  22. PRICE AND PAYMENT TERMS, RESERVATION OF TITLE
  23. The price is always stated in the E-shop, in the draft Order and, of course, in the Contract. In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the draft Order, the Price specified in the draft Order shall be applied, which will always be identical to the price in the Contract. As part of the draft Order, the Shipping Price is also stated, or the conditions when shipping is free.
  24. The total price includes VAT, including any fees stipulated by law.
  25. We will require you to pay the Full Price after the conclusion of the Contract and before handing over the Goods. You can pay the Total Price in the following ways:
  26. a) Bank transfer. We will send you the information for making the payment as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within 7 days.
  27. b) By card online. In this case, the payment is made via the Shoptet pay payment gateway, and the payment is governed by the terms and conditions of this payment gateway, which are available at: https://www.shoptetpay.com/cs/vseobecne-obchodni-podminky-shoptet-pay/V the case of online card payment, the Total Price is payable immediately.
  28. c) Cash on delivery. In such a case, payment will be made upon delivery of the Goods against the delivery of the Goods. In the case of cash on delivery, the Total Price is payable upon receipt of the Goods.
  29. d) Cash upon personal collection. It is possible to pay for the Goods in cash in the event of receipt at Our premises. In the case of payment in cash upon personal collection, the Total Price is payable upon receipt of the Goods.
  30. The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address. The invoice will also be physically attached to the Goods and available in the User Account.
  31. Title to the Goods shall pass to you only after you have paid the Full Price and taken possession of the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting to Our account, in other cases it is paid at the time of payment.

 

  1. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE THING
  2. The goods will be delivered to you in the manner of your choice, and you can choose from the following options:
  3. a) Delivery by means of Czech Post transport companies.
  4. Goods can only be delivered within the Czech Republic.
  5. The delivery time of the Goods always depends on their availability and on the selected delivery and payment method. The estimated delivery time of the Goods will be communicated to you in the Order confirmation. The time stated in the E-shop is only indicative and may differ from the actual delivery time. In the case of personal collection at the establishment, we will always inform you about the possibility of picking up the Goods via e-mail.
  6. After receiving the Goods from the carrier, you are obliged to check the integrity of the packaging of the Goods and, in case of any defects, to immediately notify the carrier and Us. In the event that there is a defect in the packaging that indicates unauthorized manipulation and entry into the shipment, you are not obliged to take over the Goods from the carrier.
  7. In the event that you breach your obligation to take delivery of the Goods, except in the cases referred to in Art. VI.4. It does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that You do not accept the Goods does not constitute a withdrawal from the Contract between Us and You. However, in such a case, we have the right to withdraw from the Agreement due to your material breach of the Contract. If we decide to exercise this right, the withdrawal is effective on the day we deliver the withdrawal to you. Withdrawal from the Contract does not affect the right to payment of the Shipping Price or the right to compensation for damages, if any.
  8. If, for reasons arising on Your side, the Goods are delivered repeatedly or in a manner other than agreed in the Contract, You are obliged to reimburse Us for the costs associated with such repeated delivery. Payment details for the payment of these costs will be sent to your e-mail address specified in the Contract and are payable 14 days after receipt of the e-mail.
  9. The risk of damage to the Goods passes to you at the moment you take possession of them. In the event that you do not accept the Goods, except in the cases pursuant to Art. VI.4 of the Terms and Conditions, the risk of damage to the Goods passes to you at the moment when you had the opportunity to take possession of them, but for reasons on your part, the takeover did not take place. The transfer of the risk of damage to the Goods means to you that from that moment onwards you bear all the consequences associated with the loss, destruction, damage or any deterioration of the Goods.
  10. In the event that the Goods have not been listed as in stock in the E-shop and an approximate time of availability has been indicated, we will always inform you in the event of:
  11. a) an extraordinary outage in the production of the Goods, whereby we will always inform you of the new expected availability time or information that it will not be possible to deliver the Goods;
  12. b) delay in the delivery of the Goods from Our supplier, whereby We will always inform You of the new expected delivery time.
  13. In the event that we are unable to deliver the Goods to you within 30 days from the expiry of the delivery period of the Goods specified in the Order confirmation, for any reason, We and You are entitled to withdraw from the Contract.

VII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

  1. We guarantee that at the time of the transfer of the risk of damage to the Goods pursuant to Art. VI.7 of the Terms and Conditions, the Goods are free from defects, in particular that:
  2. a) it has characteristics that we have agreed with you and, if not expressly agreed, then those that we have indicated in the description of the Goods, or those that can be expected with regard to the nature of the Goods;
  3. b) is suitable for the purposes we have stated or for purposes which are customary for Goods of this type;

(c) corresponds to the quality or performance of the agreed sample, if the quality or execution has been determined on the basis of the sample;

(d) it is in the appropriate quantity and weight;

(e) meets the requirements imposed on it by law;

  1. f) is not encumbered by the rights of third parties.
  2. The rights and obligations relating to the rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
  3. In the event that the Goods are defective, i.e. in particular if any of the conditions under Art. VII.1, You may notify Us of such a defect and exercise your rights arising from defective performance (i.e. to make a complaint about the Goods) by sending an e-mail or letter to Our addresses listed in Our identification data. For a complaint, you can also use the sample form provided by Us, which forms Annex No. 1 to the Terms and Conditions. When exercising the right to defective performance, it is necessary to choose how you want to resolve the defect, and you cannot change this choice subsequently, except in cases under Article 7.4, without Our consent. We will handle the complaint in accordance with your exercise of your right to defective performance. In the event that you do not choose to resolve the defect, you have the rights specified in Article 7.5 even in situations where the defective performance was a material breach of the Contract.
  4. If the defective performance is a material breach of the Contract, you have the following rights:
  5. a) to remedy the defect by delivery of new Goods without defects, or by delivery of a missing part of the Goods;
  6. b) to remedy the defect by repairing the Goods;
  7. c) to a reasonable discount on the Price;
  8. d) to withdraw from the Contract.

In the event that you choose to resolve the defect according to points a) or b) and we do not remedy the defect within a reasonable period of time, which we have stated, or we inform you that we will not remove the defect in this way at all, you have rights under points c) and d), even if you did not originally request them in the complaint. At the same time, if you choose to remove the defect by repairing the Goods and we find out that the defect is irreparable, we will notify you and you can choose another method of removing the defect.

  1. If the defective performance is a non-material breach of the Contract, you have the following rights:
  2. a) to remedy the defect by delivery of new Goods without defects, or by delivery of a missing part of the Goods;
  3. b) to remedy the defect by repairing the Goods;
  4. c) to a reasonable discount on the Price.

However, if we do not remedy the defect in time or refuse to remedy the defect, you have the right to withdraw from the Contract. You may also withdraw if you are unable to use the Goods properly due to the recurrence of defects after the repair of the Goods or in the event of a larger number of defects in the Goods.

  1. In the event of a material or minor breach, you may not withdraw from the Contract or demand delivery of a new item if you cannot return the Goods in the condition in which you received them. However, this is not the case in the following cases:
  2. a) if the condition of the Goods has changed as a result of an inspection to determine the defect;
  3. b) if the Goods were used before the defect was discovered;
  4. c) if the impossibility of returning the Goods in an unchanged condition was not caused by your act or omission,
  5. d) if the Goods were sold, used or altered by You in normal use prior to the discovery of the defect; however, if this has happened only partially, you are obliged to return the part of the Goods that can be returned, in which case you will not be refunded the part of the Prices corresponding to your benefit from the use of the part of the Goods.
  6. Within 3 days of receipt of the complaint, we will confirm to your e-mail address that we have received the complaint, when we received it and the expected duration of the complaint settlement. We will settle the complaint without undue delay, but no later than 30 days after receiving it. The deadline may be extended by mutual agreement. If the deadline expires in vain, you may withdraw from the Contract.
  7. We will inform you by e-mail about the settlement of the complaint. If the complaint is justified, you are entitled to reimbursement of the costs reasonably incurred. You are required to prove these costs, e.g. with receipts or shipping price confirmations. In the event that the defect has been remedied by the delivery of new Goods, You are obliged to return the original Goods to Us, but the cost of such return shall be borne by Us.
  8. If you are an entrepreneur, it is your duty to report and complain about the defect without undue delay after you have been able to discover it, but no later than three days after receipt of the Goods.
  9. If you are a consumer, you have the right to exercise your rights arising from defective performance in respect of a defect that occurs in consumer Goods within 24 months of receipt of the Goods.
  10. The provisions relating to the right to defects shall not apply in the case of:
  11. a) Goods that are sold at a lower Price due to a defect for which the lower Price was agreed;
  12. b) wear and tear of the Goods caused by their habitual use;
  13. c) the used Goods are defective in accordance with the degree of use or wear and tear that the Goods had when you took possession of them;
  14. d) when it follows from the nature of the Goods.

VIII. DIGITAL CONTENT       

  • The Seller sells and the Buyer buys digital files intended for 3D printing (hereinafter referred to as the "Digital Content"), which are further specified below.
  • Delivery of digital content:
    1. The Seller undertakes to deliver the Digital Content to the Buyer within 24 hours.
  • Ownership and License:
    1. Upon payment of the purchase price, the Buyer acquires a non-exclusive, non-exclusive license to use the Digital Content for their own use.
    2. The Buyer may not sell, rent, or distribute the Digital Content to third parties without the prior written consent of the Seller.
  • Warranties and Liability:
    1. Seller warrants that the Digital Content is functional and conforms to the description set forth in the specification.
    2. The Seller shall not be liable for any damage or loss arising from the use of the Digital Content.
  • Copyright Protection:
    1. The Buyer agrees to respect the copyrights associated with the Digital Content and will not infringe them.
  • Protective measures and technical support:
    1. The Seller ensures that the Digital Content is equipped with adequate technical safeguards to protect against unauthorized use.
    2. The Seller shall provide the Buyer with reasonable technical support regarding the compatibility and use of the Digital Content with hardware and software known or likely to be reasonably known to the Buyer.

 

  1. WITHDRAWAL FROM THE CONTRACT
  2. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from its inception, may occur for the reasons and methods specified in this Article or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.
  3. If you are a consumer, i.e. a person purchasing Goods outside the scope of your business activities, you have the right to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods in accordance with the provisions of Section 1829 of the Civil Code. In the event that we have entered into a Contract the subject of which is several types of Goods or the delivery of several parts of the Goods, this period begins to run only on the day of delivery of the last part of the Goods, and in the event that we have entered into a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins on the day of delivery of the first delivery. You may withdraw from the Agreement in any demonstrable manner (in particular by sending an e-mail or letter to Our addresses provided in Our identification data). To withdraw from the Terms, you can also use the model form provided by Us, which forms Annex No. 2 to the Terms and Conditions.
  4. However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:
  5. a) Goods, the price of which depends on the fluctuations of the financial market independently of Our will and may occur during the withdrawal period;
  6. b) the delivery of alcoholic beverages, which may be delivered only after thirty days and the price of which depends on the fluctuations of the financial market beyond Our control;
  7. c) Goods that have been adapted to your wishes or for you;
  8. d) Perishable Goods and Goods that have been irretrievably mixed with other after delivery;
  9. e) Goods in sealed packaging that have been removed from the packaging and cannot be returned for hygienic reasons;

(f) the supply of an audio or video recording or a computer program, if the original packaging has been damaged;

(g) the supply of newspapers, periodicals or magazines;

  1. h) delivery of digital content, if it was not delivered on a tangible medium and was delivered with your prior express consent before the expiry of the period for withdrawal from the Contract and We have informed you that you do not have the right to withdraw from the Contract.
  2. Withdrawal period pursuant to Art. VIII.2 of the Terms shall be deemed to have been complied with if, during the course of the Agreement, You send Us a notice that You are withdrawing from the Agreement.
  3. In the event of withdrawal from the Contract, the Price will be returned to you within 14 days from the effective date of the withdrawal to the account from which it was credited, or to the account selected for withdrawal from the Contract. However, the amount will not be refunded until You return the Goods to Us or prove that they were sent back to Us. Please return the Goods to Us clean, including the original packaging if possible.
  4. In the event of withdrawal from the Contract pursuant to Art. VIII.2 of the Terms and Conditions, You are obliged to send the Goods to Us within 14 days of the withdrawal and You bear the costs associated with returning the Goods to Us. You are entitled to a refund of the Shipping Price, but only in an amount corresponding to the cheapest method of delivery of the Goods offered by Us for the delivery of the Goods. In the event of withdrawal due to Our breach of the Contract, We also cover the costs associated with the return of the Goods to Us, but again only up to the amount of the Shipping Price in the amount corresponding to the cheapest method of delivery of the Goods offered, which We offered during the delivery of the Goods.
  5. You are liable to Us for damages in cases where the Goods are damaged as a result of Your handling of them other than is necessary to treat them in view of their nature and characteristics. In such a case, We will bill You for the damage caused after the Goods are returned to Us and the due date of the invoiced amount is 14 days. In the event that we have not yet returned the Price to you, we are entitled to offset the receivable due to costs against your claim for the refund of the Price.
  6. We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why it is not possible to deliver the Goods (in particular reasons on the part of third parties or reasons based on the nature of the Goods), even before the expiry of the period specified in Art. VI.9. Conditions. We may also withdraw from the Agreement if it is obvious that you have provided intentionally incorrect information in the Order. If you purchase goods as part of your business activities, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

 

  1. DISPUTE RESOLUTION WITH CONSUMERS
  2. We are not bound by any codes of conduct in relation to purchasers within the meaning of Section 1826(1) of the Civil Code. 1 lit. e) of the Civil Code.
  3. We handle consumer complaints via the e-mail address holominiatures@gmail.com . We will send information about the settlement of the complaint to the buyer's e-mail address.
  4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, Internet address: http://www.coi.cz, is competent to settle consumer disputes arising from the Contract out of court. The Online Dispute Resolution (ODR) platform, located at http://ec.europa.eu/consumers/odr website, can be used to resolve disputes between the seller and the buyer, who is a consumer, arising from a purchase contract concluded by electronic means.
  5. European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

 

  1. FINAL PROVISIONS
  2. If our legal relationship with you contains an international element (i.e., for example, we will ship goods outside the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if you are a consumer, this agreement does not affect your rights under the law.
  3. All written correspondence with you will be delivered to you by e-mail. Our e-mail address is listed next to Our Identification Information. We will deliver correspondence to your e-mail address specified in the Agreement, in your User Account or through which you have contacted us.
  4. The contract may only be amended on the basis of our written agreement. However, we are entitled to change and amend these Terms and Conditions, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this change. However, we will only inform you about the change if you have created a User Account (so that you have this information if you order new Goods, but the change does not give rise to the right of termination, as we do not have a Contract that could be terminated), or if we are to deliver the Goods to you regularly and repeatedly on the basis of the Contract. We will send you information about the change to your e-mail address at least 14 days before the change takes effect. If we do not receive a notice of termination of the concluded Contract for regular and repeated deliveries of Goods from you within 14 days of sending the information about the change, the new terms and conditions become part of our Contract and will apply to the next delivery of the Goods following the effective date of the change. The notice period if you give notice is 2 months.
  5. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, outages of subcontractors, etc.), we are not liable for damage caused as a result of or in connection with force majeure events, and if the force majeure state lasts for more than 10 days, We and You have the right to withdraw from the Contract.
  6. An annex to the Terms and Conditions is a model form for a complaint and a model form for withdrawal from the Contract.
  7. The Contract, including the Terms and Conditions, is archived in electronic form by Us, but is not accessible to You. However, You will always receive these Terms and Conditions and the Order confirmation with a summary of the Order by e-mail and You will therefore always have access to the Contract even without Our cooperation. We recommend that you always confirm your Order and save the Terms and Conditions.
  8. These Terms and Conditions come into effect on 27.03.2024

 

 

APPENDIX NO. 1 - COMPLAINT FORM

Addressee: [TO BECOME].

Making a Claim

Date of conclusion of the Contract:

 

Name and surname:

 

Address:

 

E-mail address:

 

Goods that are being claimed:

 

Description of defects in the Goods:

 

The proposed method for handling the complaint or providing the bank account number for the provision of the discount:

 

At the same time, I request the issuance of a confirmation of the complaint with an indication of when I exercised this right, what is the content of the complaint together with my claim, including the date and method of handling the complaint.

 

Date:

Signature:

 

 

 

APPENDIX 2 - WITHDRAWAL FORM

Addressee: [TO BECOME].

I hereby declare that I withdraw from the Treaty:

Date of conclusion of the Contract:

 

Name and surname:

 

Address:

 

E-mail address:

 

Specification of the Goods to which the Contract relates:

 

Method for returning the received funds, or providing a bank account number:

 

 

If the buyer is a consumer, he/she has the right to order goods through the e-shop of Matěj Kapek (the "Company") or another means of distance communication, except in the cases specified in Section 1837 of the Act. No. 89/2012 Coll., the Civil Code, as amended, to withdraw from an already concluded purchase contract within 14 days from the date of receipt of the goods, without giving a reason and without any sanction. This withdrawal shall be notified by the buyer of the Company in writing to the address of the Company's establishment or electronically to the e-mail address provided on the model form.

If the buyer, who is a consumer, withdraws from the purchase contract, he shall send or hand over to the Company without undue delay, no later than 14 days from the withdrawal from the purchase contract, the goods received from the Company.

If the buyer, who is a consumer, withdraws from the purchase contract, the Company shall return to the buyer without undue delay, no later than 14 days from the withdrawal from the purchase contract, all funds (purchase price of the delivered goods), including the costs of delivery, which it received from him on the basis of the purchase contract, in the same manner. If the buyer has chosen a different method of delivery of the goods than the cheapest one offered by the Company, the Company will refund to the buyer the cost of delivery of the goods only in the amount corresponding to the cheapest method of delivery of the goods offered. The Company is not obliged to return the received funds to the buyer before the buyer of the goods hands it over or proves that he has sent the goods to the Company.

 

Date:

Signature: